Terms of service

Terms of Service

Last Updated: 3rd of March 2026

Welcome to Tail Tracker. These Terms of Service (“Terms”) govern your use of our website, mobile application, and products, including NFC-enabled pet collars (collectively, the “Services”).

By accessing or using our Services, you agree to these Terms. If you do not agree, please do not use our Services.

1. Company Information

Tail Tracker (“Company”, “we”, “our”, or “us”) provides NFC-enabled pet identification collars and related digital services.

For any inquiries, please contact:
Email: tailtracker90@gmail.com

2. Eligibility

By using our Services, you confirm that:

  • You are at least 18 years old.

  • You have the legal capacity to enter into a binding agreement.

  • All information you provide is accurate and complete.

3. Products & Services

Tail Tracker provides:

  • NFC-enabled pet collars.

  • Digital pet profiles accessible through NFC scanning.

  • Optional subscription-based features (if applicable).

We reserve the right to modify or discontinue any product or feature at any time without prior notice.

4. Orders & Payments

All orders are subject to availability and confirmation.

Payments are processed securely through third-party payment providers, including Paymob. We do not store your full payment details.

We reserve the right to:

  • Refuse or cancel any order.

  • Limit quantities.

  • Cancel orders suspected of fraud.

5. Shipping & Delivery

Shipping timelines and fees are outlined in our Shipping Policy.
Delivery times are estimates and may vary depending on location and courier performance.

Tail Tracker is not responsible for delays caused by shipping carriers or incorrect delivery information provided by the customer.

6. Refunds & Exchanges

Refunds and exchanges are governed by our Refund & Exchange Policy.
Customers must review that policy before requesting returns.

7. NFC & Digital Profile Disclaimer

Our NFC technology is designed to assist in pet identification. However:

  • We do not guarantee recovery of lost pets.

  • We are not responsible for third-party misuse of publicly accessible pet profile information.

  • Pet owners are responsible for keeping their pet information accurate and up to date.

The NFC feature may not function properly if damaged, tampered with, or exposed to improper handling.

8. User Responsibilities

You agree not to:

  • Misuse the website or app.

  • Attempt unauthorized access to systems.

  • Upload false, harmful, or misleading information.

  • Use the Services for illegal purposes.

9. Intellectual Property

All content on our website and application, including logos, branding, text, graphics, and software, is the property of Tail Tracker and may not be copied, reproduced, or distributed without written permission.

10. Limitation of Liability

To the fullest extent permitted by law:

Tail Tracker shall not be liable for:

  • Indirect or consequential damages.

  • Loss of pets.

  • Data loss caused by user negligence.

  • Misuse of products.

Our total liability shall not exceed the amount paid for the purchased product.

11. Privacy

Your use of our Services is also governed by our Privacy Policy, which explains how we collect and use your information.

12. Termination

We reserve the right to suspend or terminate access to our Services if users violate these Terms.

13. Changes to Terms

We may update these Terms at any time. Changes become effective once posted on this page.

Continued use of our Services after changes means you accept the updated Terms.

14. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of Egypt.